Privacy Policy
Privacy Policy – WIC Worldcom Finance Ltd. (“the Company”)
1. WIC Financial Services Ltd. (“the Company”) is committed to protecting and securing the personal information of its customers and users of the application and wallet. The Company places great importance on safeguarding the privacy of its customers and application users and invests significant resources to protect your privacy and the information provided by you or collected about you.
2. This privacy policy is an integral part of the Company’s terms of use for the application and wallet and aims to review and explain, among other things, the types of personal information collected by the Company, the manner of collecting information, the purposes of collecting information, the uses made of the information, and the manner in which the Company safeguards the information.
3. By registering with the application and joining the services offered by the Company, you acknowledge the Company’s privacy policy. You also authorize the Company to store and retain information about you in the Company’s databases, including your personal details and information derived from your use of the application and wallet.
If you do not agree to the terms of the privacy policy and/or the terms of use of the Company, you are not allowed to use the application and/or the services offered by the Company.
4. If you do not agree to the terms of the privacy policy and/or the terms of use of the Company, you are not allowed to use the application and/or the services offered by the Company.
5. The Company reserves the right to change its privacy policy from time to time, including to reflect technological, business, legal, regulatory, or other changes. You should regularly review the Company’s privacy policy. Your continued use of the wallet and services will indicate your consent to the changes in the privacy policy as stated.
6. All definitions and terms appearing in this privacy policy shall be identical to those appearing in the Company’s terms of use unless the context requires otherwise.
Personal Information We Collect or May Collect
7. The privacy policy and terms of use are formulated in the male gender for convenience only, and they apply equally to women and men.
8. Personal information is any information related to an identified or identifiable individual, including but not limited to: identification document type and details, first name, last name, residential address, email address, date of birth, gender, mobile phone number, country of origin, bank account number, debit card details, IP, device ID, location data during your use of the wallet and/or services, and any other identifying detail or data.
It is emphasized that you are not legally obligated to provide the information and data, and the provision of information and data is dependent on your full consent and will. Please note that providing the information is necessary for using the application and receiving the services, and the Company cannot provide you with the services without the provision of the aforementioned information and data.
9. In order to register with the application and use the services offered by the Company, you are required to provide the Company with information and details about yourself, such as: identification document type and details, full name, residential address, date of birth, gender, email address, mobile phone number, identification documents, and other details.
10. It is emphasized that you are not legally obligated to provide the information and data, and the provision of information and data is dependent on your full consent and will. Please note that providing the information is necessary for using the application and receiving the services, and the Company cannot provide you with the services without the provision of the aforementioned information and data.
11. As stated in the terms of use, all information provided to the Company during the registration process and/or the use of the services must be true, accurate, correct, and complete. You are required to update the information as provided during registration to ensure its accuracy and completeness.
12. The company may request access permissions to your device’s gallery and/or camera in order to submit various documents required for the registration process of the application and opening the wallet, as well as for performing various actions through the wallet that will require you to present different credentials.
13. The company may request access permissions to your contacts for the purpose of performing fund transfer actions through the application and/or other additional services through the application. In certain cases, it may not be possible to provide you with the service without the aforementioned permission.
14. In addition to the information you will provide to the company, the company will collect data about your usage and actions performed by you through the application and services, including information about deposits, withdrawals, fund transfers, and any other action made possible through the services.
How do we collect or gather personal information?
15. In addition to the above, the company may collect information regarding the use of websites, devices, applications, or other automated means, such as cookies and other technologies, as detailed in this privacy policy below.
16. The company collects personal information directly from you, for example, personal information provided by you during registration for the application and services.
17. The company collects personal information about you through your use of the application and the services offered by the company, including when you perform actions in the wallet, as well as when you visit the company’s website and/or application.
18. In addition, the company collects personal information about you when you contact the company for service (whether by telephone or online).
19. The company may receive personal information about you from third parties with whom it collaborates to provide the services, including Max Company and/or Isracard, which issues prepaid debit cards to the company’s customers.
How do we use personal information and for what purposes?
20. The company may use the personal information about you for the following purposes and uses: providing the services offered by the company through the application, ongoing operation of the application and services, including resolving technical and operational malfunctions, improving service quality, and contacting users.
20.1. Personalizing the services offered to you by the company, data analysis, and development of products and services that may interest you.
20.2. Sending marketing and advertising materials, such as offers, services, promotions, and recommendations, including by mail, email, SMS messages, automated dialing system, or any other means of communication, based on your location and preferences as recorded from the use of the application and services.
20.3. Providing you with additional information, including news, updates, and messages from the company, as well as contacting you for questionnaires and surveys to monitor and improve service quality.
20.4. Managing the ongoing business needs of the company, including customer communication, activity management, business continuity, data analysis, and development of new products and services.
20.5. For statistical purposes of the company, including creating anonymous data sets, reporting, analyzing trends, and generating analytical models.
20.6. Creating, offering, and operating marketing collaborations and customer clubs.
20.7. Protecting against fraud, preventing fraud, handling fraud cases, and preventing unauthorized and/or unlawful use of your account in the application, as well as securing information, complying with applicable laws, and reporting according to applicable legal requirements on the company.
20.8. In order to comply with all applicable laws and regulations governing the company and for the purpose of risk management and legal and/or regulatory proceedings.
20.9. Retaining personal data for the necessary duration required to fulfill legal, regulatory, and business purposes, ensuring compliance with internal policies and external regulatory requirements.
20.10. Ensuring that the processing of your personal information aligns with security protocols, industry standards, and relevant regulatory frameworks to safeguard against potential risks and vulnerabilities.
Personal information security
27. The company invests significant resources and employs various measures to safeguard your privacy and secure your personal information to the best of its ability. It aims to prevent unauthorized use of personal data by individuals who are not authorized to access it. Additionally, the company is committed to updating and enhancing its actions and measures for the purpose of data security, in accordance with applicable legal requirements, from time to time.
28. It is important to note that the company’s systems, as software-based systems, hardware, and communication networks, are exposed to inherent risks associated with such systems, including malicious software (viruses, trojans, etc.), communication line interceptions, unauthorized access to the company’s application or other systems, and other online fraud. Although the company makes significant efforts to protect against these risks, it is not possible to provide absolute protection. There is no option for absolute blocking and damages and/or losses may occur due to the realization of any of the mentioned risks, including disclosure and/or disruption of transferred or displayed information within the application, disruptions in the operation of the application and services, delays in response times, including non-execution, incorrect execution, or delayed execution of any instruction, unavailability of the application, and similar occurrences.
29. As stated in the terms of use, the company shall be exempt from liability for any direct or indirect damages, losses, or expenses that may be caused to you as a result of any of the following events/causes:
29.1 Disruption in data or instructions, or non-performance or delayed execution of a payment instruction due to any malfunctions or disruptions in communication lines and/or faulty electronic or mechanical functioning, whether on your end, within the company, or with any third party through which the instructions and information pass.
29.2 Malfunction of any software and/or hardware you have.
29.3 Disclosure and exposure of information by you to any third party, as a result of using the services or due to providing inaccurate details and/or as a result of transferring your device to another party, including for the purpose of device repair, and including cases where such party may expect to receive information from the company through the device or perform various actions through it within the framework of the services, and you shall bear all damages, losses, or expenses incurred by you, the company, or any third party in connection with this.
29.4 Errors, mistakes, or inaccuracies in the content.
29.5 Any bug, virus, Trojan horse, or similar items that can be transmitted to or through any website, device, communication medium, or other platform, social network, or through any third party, or any content that is pasted, transmitted via email, broadcasted, or obtained in any other way.
29.6 Malfunctions or breaches in the device, the device’s operating system, or any installed application.
Rights to Personal Information
30. According to the Privacy Protection Law, Law No. 5719-1981, you are entitled to access information about yourself that is held in the company’s databases, as well as to request that the company correct or delete such information if it is inaccurate, incomplete, or not up to date. In order to exercise this right, you must submit a written request to the company via email to cs@worldcomfinance.com or through any other platform, social network, third party, or any other means by which the request, whether pasted in an email, transmitted, or obtained in any other way, is sent by mail.
Technologies for Data Collection and Cookies
31. When you visit the company’s website, use the application, or click on online advertisements from the company or email messages from the company, the company may collect certain information about you using various technologies such as cookies, pixel tags, browser analysis tools, server logs, network beacons, and more.
32. The types of information that may be collected about you through these technologies can include IP address, unique device identifier, browser characteristics, device characteristics, operating system details, language preferences, referring URLs, information about actions taken on the website and/or application, dates and times of your visits to the company’s website and/or application, as well as other statistical data about your usage on the website and/or application.
33. The purpose of using these technologies, including cookies, is to collect statistical data about the usage of the website and/or application, verify details, personalize and/or customize the application according to your preferences, identify suitable products for you, display tailored advertisements (including during browsing on other websites), and also for information security purposes.
34. A cookie is a small text file that is transferred to your device by a web server. This file is not a computer program and does not have the ability to read its contents or perform any activity on it. The purpose of using cookies is to quickly and efficiently identify you to the company’s servers when you return and use the services, as well as when you visit other websites, in order to provide you with a better and personalized experience.
35. Subject to applicable law, as long as you do not change your browser settings to block them, the company will send cookies to your device and use the information stored in these cookies to identify you.
36. The company may publish information about you on various websites that you browse through cookies. During your use of these websites, information about you may be collected in an anonymous manner, without reference to personal information, and the company may use it to tailor the advertising content presented to you to match your interests. It should be noted that those websites you browse are independent sites not affiliated with the company, so it is recommended to review their terms of use and privacy policies.
37. If you prefer to block cookies while browsing websites, you can change the settings of the browser you are using to request your permission each time privately or, alternatively, to reject them altogether. If you don’t know how to do this, you can check the help tab of the browser you are using.
38. In addition to cookies, the company uses 'web beacons,' also known as 'internet tags,' 'pixel tags,' or 'transparent GIFs,' for the ongoing and proper operation of the application. Web beacons are tiny graphic files and small code snippets embedded in web pages, advertisements, and company email messages. The information collected through web beacons is not personally identifiable. Web beacons allow the company to understand user preferences regarding the content and services offered by the company (e.g., whether an email message was opened) and enable the company to gauge the response to the services and messages it sends, thereby improving the content and services offered, including advertising methods.
39. In addition to the above, the company may allow certain companies in the future to manage their own advertising networks through the application and/or the company’s website. These ads come from their own computers, not the company. These companies may place cookies on your device and embed web beacons in the advertisements or on the website itself. Web beacons contain small graphical files with unique identifiers designed to collect information about the viewing and usage of the website. This information is intended to personalize the advertising content presented to you based on your interests in a non-identifiable manner and without reference to personal information. Please note that the advertising companies are completely independent and are not subject to this privacy policy. Therefore, if you browse their websites and/or use services provided by them, it is recommended to review the privacy policies of these companies.
Contact Information
43. For any inquiries, questions, or requests regarding this privacy policy, or if you wish to change and/or correct your personal information, please send an email to: cs@worldcomfinance.com. Please include your full details, including your residential address and email address, in any correspondence with the company. The company will endeavor to respond to any reasonable request or inquiry in a timely manner.
44. For any other inquiries, questions, and/or requests, please contact the company’s customer service via email at cs@worldcomfinance.com, or by phone at: 03-9009823, or via WhatsApp at: 972-548016521. Please include your full details, including your address and email for contact purposes, in any correspondence with the company. The company will endeavor to respond to any reasonable request in a timely manner.
